Atlantida Bank, a leading bank in Honduras, faced challenges with their account opening process, which was slow and not transparent. Employees also struggled with limited visibility across the organization. To become more customer-focused, the bank needed a complete transformation to improve both customer and employee experiences.
We worked with Atlantida Bank to develop and implement Business and Technology Roadmaps tailored to their needs. Our approach used a phased project plan to achieve quick wins and build a strong foundation for long-term success.
Key components included:
Initial Assessment:
Conducting a thorough analysis of current processes and systems.
Roadmap Development:
Creating short, mid, and long-term strategies for technology and business improvements.
MACH Architecture:
Adopting a Microservices, API-First, Cloud-Native, and Headless architecture to support scalable and flexible growth.
The transformation led to major improvements in both customer and employee experiences, moving the bank towards a customer-centric organization.
improvement in account origination speed
increase in customer satisfaction with the account opening process
increase in employee efficiency due to enhanced visibility
reduction
in process errors
major technology initiatives planned over the next three years
system uptime during the transformation process
The work with Atlantida Bank shows the power of strategic planning and technology integration. By focusing on quick wins and long-term goals, we helped the bank modernize its operations without disrupting business continuity.
If you’re inspired by Atlantida Bank’s transformation and want to explore how we can help your organization achieve similar success, contact us today. Let’s start transforming your business together.
